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What if the fragile glassware is damaged during shipping?
How should I pay for my purchase?
How long will it take before I receive my purchase?
Do you accept returns?
Do you offer H/S fee discount if I order multiple items?


What if the fragile glassware is damaged during shipping?
We will offer FREE replacement plus FREE shipping, shipping damage should be reported within 3 business days upon receipt of the item.

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How should I pay for my purchase?
You will be able to complete your payment and finalize your purchase without having to wait for an email confirmation. You may use Google Checkout: a safe and convenient way to make an online payment. All Major Credit Cards, Debit/Bank Cards and E-Checks are accepted by Google Checkout. Certified check, Money Order, and Personal check are also accepted. (But personal check needs 1~2 weeks to be cleared)

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How long will it take before I receive my purchase?
We ship within 1-2 business days of receiving a cleared payment. We normally ship our product by USPS first class, parcel post or UPS ground. Ship time generally takes between 2-9 days depending on your location and permitting weather conditions.

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Do you accept returns?
Yes, we accept returns on all of our products. This rarely happens however, in the event that an item does need to be returned, it will be accepted. We will refund your payment, less shipping costs, upon receipt of the returned item in resalable condition. Item must be returned within: 7 Days

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Do you offer H/S fee discount if I order multiple items?
Yes, we combine shipping whenever possible. Please contact us for the new shipping rate if you order multiple items, you may save from shipping combination.

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Last Updated: 30 Jan 2016 13:05:30 PST home  |  about  |  terms  |  contact
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